As a seasoned IT professional, I bring over 9 years of invaluable experience in delivering exceptional business and user satisfaction while enhancing enterprise IT architecture and systems operations. My expertise lies in strategic problem-solving and decision-making, serving as a trusted partner to key business stakeholders. I possess a keen awareness of emerging technologies and IT standards including ITIL, Agile, DEVOPS, AI, RPA, and IOT. I am passionate about championing IT infrastructure, support, and development teams, fostering empowerment and collaboration. With a strong focus on governance, I ensure the success of all IT projects from inception to completion.