Ravel Lai

Ravel Lai

Executive Director & CIO
Uni-China Group

Ravel Lai is a seasoned IT and digital veteran with a remarkable track record of over three decades in the retail and consumer products industry. With extensive expertise in various sectors, including consumer electronics, food and beverage, FMCG, fashion, and shopping malls, Ravel has consistently demonstrated his ability to drive digital transformation and innovation.

He is currently the Executive Director & Chief Information Officer of Uni-China Group, where he guides the IT team in implementing the digital transformation strategies across multiple business domains. His role covers retail, trading, F&B, distribution, cold chain, wet market, and property management. Under his direction, the team adopts advanced technologies that help Uni-China to keep up with the fast-changing digital environment.

Before his current role at Uni-China Group, Ravel performed excellently as the General Manager of Business Technology at Hysan, where he influenced the company's technology strategy and created new business opportunities. During his time there, he successfully applied various technologies, promoting innovation and digitalization within Hysan. Remarkably, Ravel led projects involving 5G, RPA, AR/VR/MR, AI data analysis, machine learning, ecommerce, and marketing technology, supporting the company's growth and success.

Prior to joining Hysan, Ravel held the prestigious role of Chief Digital Officer/Chief Information Officer at DCH, where he initiated the organization's digital goals by combining IT and digital aspects across all business units. His focus areas included customer relationship management, marketing effectiveness, supply chain optimization, and enterprise risk management. Ravel effectively changed the company's corporate culture, encouraging innovation and cooperation among a diverse workforce of 17,000 employees across 12 Asian economies.

From 2013 to 2018, Ravel was the Regional IT and Digital Director at a leading restaurant group in Asia, managing the digital activities of Pizza Hut & KFC. His outstanding leadership in digital and social media marketing, as well as digital transformation, earned him industry recognition and many awards. Ravel was named World CIO 200 in 2023, AESAN CIO 100 in 2023, China's Top CIO in 2016, and one of the Top 50 Innovative Retail Leaders in Hong Kong in 2017.

With his vast experience, visionary mindset, and proven ability to drive technological advancements, Ravel Lai continues to make significant contributions to the IT and digital landscape, transforming businesses and shaping the future of retail and consumer products.

7:35 pm - 8:05 pm

The magic of AI to enhance customer journey - Embracing Innovation & Overcoming Challenges

Moderator:
Vinay Awasthi | Managing Director, Greater Asia | HP
Panelist:
Dr. Darron Sun | Head of Information Technology, Hong Kong Housing Society
Junfeng Zhang | CTO, Porsche Digital China
Ravel Lai | Executive Director & CIO, Uni-China Group
Dick Wong | Managing Director, Head of Fintech, CCB International