Warren Hero is currently a Group Executive at SARS responsible for the Architecture and Design of Segments, Products and Process. His mandate is to focus the organization on customer experience and achieving the SARS Mandate. Warren’s experience spans both the public and private sectors, having inter alia worked in banking, technology and, more recently, professional services. Warren has been described as a well-rounded executive and an intellectual with a deep understanding of technology and a passion for adding strategic value. He is the recipient of various accolades, such as the High Performance Team of the year at the 2023 CIO SA Awards, the Innovation Leader of the 2023 from the Future Leaders Forum and Enterprise CxO of the Year award at the AfricaCom Awards in 2019 and served as a guest lecturer on digital transformation and technology trends at the University of Cape Town and Wits Business Schools. Warren is currently the CEO of the Institute of Chartered IT Professionals (SA) and a Board member of the Stockholm School of IT Egovlab.