Nicholas Githaiga Kihara serves as the Head of ICT at Kenya Wine Agencies Limited (KWAL), where he leads the technology team in alignment with Heineken's technology initiatives to deliver innovative and reliable technology solutions. He is responsible for developing KWAL's technology strategy and overseeing end-to-end ICT delivery, cybersecurity readiness, and the agile rollout of digital and technological projects. Mr. Kihara holds a Master of Science (MSc) in Information Systems Management from the University of Salford, UK, and a Bachelor of Business Administration (BBA) in Business and IT from Africa Nazarene University. With 25 years of practical IT experience, he has successfully bridged the gap between IT and business strategy, leading technology transformations across various sectors including banking, logistics, security, and manufacturing. Prior to joining KWAL, Mr. Kihara led the ICT departments for HACO Industries Limited and HACO Tiger Brands Ltd. He also directed IT operations at Wells Fargo and served as the IT Product Manager for Commercial Bank of Africa (CBA). He is dedicated to digitally transforming KWAL, a part of Heineken Beverages International, to add substantial value through technology, people, processes, data, and strategic business innovation. Mr. Kihara believes in empowering individuals, practicing servant leadership, and maintaining enthusiasm in