As a seasoned engineer, I am dedicated to driving continuous improvement and development in the workplace. I specialize in identifying strengths and weaknesses in processes and procedures, utilizing modern techniques in data science and analysis to optimize operations.

I have a strong track record of implementing new systems, enhancing workflows, promoting digitization, and achieving significant cost savings. To date, I have successfully saved over 20 million in costs and continue to drive savings in annual expenses through strategic planning and innovative solutions. Additionally, I have led initiatives to obtain local and international certifications, including CBAHI, Canadian accreditation, and HIMS, ensuring compliance with rigorous standards and enhancing the overall quality and credibility of IT services.

Key Skills:

 • Digital Strategy

 • Data Science

 • Business Development

 • Change Management

 • Process Improvement

 • Business Intelligence

 • SLA Formulation

 • User Service Management